Shipping Policy

At Above The Clouds Prints & Gifts, each item is carefully produced and packed with love. Below you’ll find everything you need to know about our shipping process.

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Processing Time

All items are made to order.

Please allow:

• 2-5 working days for production

• Orders are processed Monday–Friday (excluding bank holidays)

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UK Shipping

We currently ship within the UK only.

Delivery Times

Once dispatched:

• Standard delivery: 2–4 working days

(Delivery times are estimates and may vary during busy periods)

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Shipping Costs

Shipping costs are calculated at checkout and will depend on:

• Order size

• Delivery method chosen

Any promotions offering free shipping will be clearly displayed on the site.

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Dispatch Confirmation & Tracking

Once your order has been dispatched:

• You’ll receive a confirmation email

• Tracking details will be provided where available

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Delays

While we do our best to meet delivery estimates, delays can occasionally happen due to:

• Postal service disruption

• Weather conditions

• Peak periods (Christmas, sales, etc.)

We appreciate your patience and understanding.

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Incorrect Address

Please double-check your shipping address at checkout.

We cannot be held responsible for:

• Orders sent to incorrectly provided addresses

• Failed deliveries due to address errors

If an item is returned to us, we can resend it (additional postage costs may apply).

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Damaged or Missing Parcels

If your order arrives damaged or goes missing:

• Contact us within 48 hours

• Include your order number and photos (if applicable)

We will:
✔ Replace the item
✔ Or issue a refund

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International Shipping

We do not currently offer international shipping.
(If you plan to in future, I can update this policy for you.)

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Contact Us

For shipping queries, contact:
abovethecloudspg@gmail.com

We aim to reply within 24 hours (Monday–Friday).